Literally

Love the sarcasm.

Simply put the server froze and it took my provider 14 hours to reboot it. Not much I can do about that.

It's freezing more and more frequently and I suspect because it's running out of RAM. I also suspect it's being pushed over the edge processing uploads. So, I've ordered more RAM and disabled PS2 and Xbox uploads until it's installed.

Me personally, I lodged a complaint with the Better Business Bureau. I mean we're all paying customers here, do we not at least deserve the right to complain directly? Or maybe your local Chamber of Commerce can help. If not that, you're probably best off writing directly to the president or prime minister of whatever country you live in.